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01273 917870

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FAQ

Frequently asked questions


Q: How much does shipping cost?


A: Our shipping starts from £3.75 and is free if you spend over £40. Please see our postage page for our other services.


Q: Is your website secure?


A: Yes. We use the very latest site wide encryption technology and our payments system is handled by Sage Pay, PayPal and Amazon Payments which are fully secure.  We are also PCI DSS compliant.


Q: When will you send my items?


A: We ship every working day up till 4pm. We don’t ship over the weekend.


Q  When will I get my items?

A: For UK customers our standard shipping take 2-3 working days for the speed and cost of the rest of our shipping services including overseas, please see our postage page.

Q: How do I return something?


A: You can use our free returns service. By going to Royal Mail Tracked returns page and following their instructions. Don’t worry if you don’t have a printer royal mail will send you an email you can show at the post office.

Q: How long does a return take?


A: Once the item has arrived back we aim to process all return within 7 days. Normally it is quicker than this.


Q: How long does a refund take?


A: This can vary from bank to bank and can take up to 3-4 days to show in your account. PayPal has a similar processing time.


Q: Can I come to your warehouse to buy something?


A: No sorry this is not possible we do not have anywhere for customers and none of our clothes are on display. However you can collect an order from us if more convenient. Please get in touch if you wish to do so.