Postage, Returns & Payments

Christmas Returns 2023


Any item purchased between the 1st of November and the 20th of December can be returned up to the 20th of January 2024. After this, our normal returns policy will be in place.


Christmas last posting dates

Standard delivery Monday 18th December

Express Delivery Wednesday 20th December 

Next-Day Delivery DPD  Thursday 21st December


UK Delivery Prices

      • Standard delivery £3.95 2-4 working days (free over £40)
      • Express delivery £5.49 1-2 working days 
      • Next Day Delivery £6.95 - Tue-Fri (cut off 3.30pm)
      • Saturday Delivery £9.95 - 3.30pm cut off Friday only.

(Please note next day and Saturday shipping is not available for Northern Ireland and Scottish Highlands)  

      All orders will be dispatched the same working day if placed before 4 PM; any orders placed after this time will be sent the next working day. Please note we do not dispatch at the weekend.  

      Overseas Shipping 

      Please note the UK has left the EU and your order may be subject to import TAX fees and duties. Please check with your local customs before ordering 

      We have two services for overseas shipping starting from £6

      Economy  3-21 working days depending on where you live in the world.

      Economy Europe Starting From £10

      3-5 Days on average but can take longer

      Economy Rest of World Starting from £12

      4-7 Days on average but can take longer

      Customs charges.


      Customs duty is calculated on a number of key factors like commodity code, value of the item and the cost of transportation on the parcel. These charges must be paid up front before the goods can be released into the Network and for delivery. The customs duty and VAT are not included in the sale price unless stated by the shipper at point of sale. Please ensure that you are aware of the terms when buying.


      From the 1 July 2021 new EU e-commerce rules will mean that all purchases from non-EU online sellers will be subject to VAT, including those under €22. A flat VAT rate of 21% applies to all goods over €22. The rate of duty applied differs depending on what is being purchased, so a complex list of rates will be applied by Revenue. The duty rates could change and are dependent on what is contained in any possible Free Trade Agreement. The charges will be applied by authorities on arrival. If goods are valued at more than €150, consumers will face not only VAT but also customs duty (where applicable). 


        We do not charge UK VAT on overseas orders. The order must be shipped outside of the UK to comply with this. 


        Express International

        1-7 working days depending on where you live in the world.

        Starting from £9

        For the price of each service please use the shipping calculator when you add items to your cart this will give you the available shipping methods and their current prices.

        Note not all services may be available to you at check out, depending on your location and the weight of items you have in your basket.


        All items returned are the responsibility of the customer until they reach us. If you would like to return your items for any reason, you may do so within 30 days of receiving your purchase. Items returned must be in a new and unused condition the case of exchanges or refunds.

        Note: Earrings and ear studs may not be returned unless faulty, for hygiene reasons.

        Orders refunded will be at the standard rate of shipping if applied to the order at time of ordering. Higher value services such as special delivery will only be refunded up to the value of our standard rate of shipping. (Currently £3.75)

        30 Day Free Returns Policy (UK Only)

        If you are unhappy with your order for any reason, within 30 days of receiving your goods you can send them back to us for free by simply using our Royal Mail tracked returns service. Please go to the Royal Mail Tracked Returns Portal and follow the instructions by clicking on the image below.

        Hippy Clothing Co Returns

        • You will be able to print your own tracked return label giving peace of mind that your return items are tracked through the Royal Mail network.

        • If you do not have a printer you can generate a barcode or QR Code to be shown at a post office on your smart phone and they can print the label for you.

        • Tracked returns can not be posted in a post box and need to be handed over at a post office counter. This is so they can be scanned and logged on to the tracked system for security.


        • Please note, the address you are asked to enter when using this service is your own address. Royal mail already knows our address as it is our returns account. 

        You have any problems with this service please get in touch. 

        01273 917870

        The unwanted items must have tags and labels still in place and be new, unused and in a saleable condition. Please fill out the returns form included with your order instructing us what you would like us to do. I.e Exchange or refund.

        Please remember to include your order number so we know who you are!

        We aim to process all returned items swiftly, but it can take up to 7 days to issue any refunds required.


        Overseas customers please return using your local postal service recorded delivery.

        To the following address:

        International Returns

        Market Place Brighton Ltd

        Storage Mart

        Ingleby House

        Crowhurst Road


        BN1 8AF



        Ways you can pay us.

        Credit or debit card: Shop Pay. 





        We have partnered with Klarna the shop now pay later app. It is fast and secure service and you can spread the cost of your purchases with us. 

        See Klarna's website for more details. 

        Klarna’s Pay in 3/Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status.T&Cs apply.


        We offer PayPal as a payment method and it is fast and secure.

        Amazon Pay:

        We offer Amazon pay as a payment method and it is fast and secure. Amazon will process your payment by using the card and details you have stored with them. Offering a fast one click payment service.