GBP EUR USD

01273 917870

s

Postage, Returns & Payments

We always take the greatest of care when processing your order, ensuring it is carefully picked and packed as fast as possible.

All orders will be dispatched the same working day if placed before 4.00 PM; any orders placed after this time will be sent the next working day, provided your items are in stock and payment is received. Please note we do not dispatch at the weekend.   

Delivery Prices

  • Standard Shipping - Royal Mail 48 Hour 2-5 (working days) or Tracked 48 for higher value orders : £3.75
  • Free shipping if you spend £40 or over (UK only) 2-5 Working Days
  • Royal Mail 24 Hour Tracked: £4.75
  • UPS Guaranteed Next Day Delivery 9am to 6pm (3.30PM Cut Off) £5.75 (Not Saturday) 
  • UPS Guaranteed Next Day Delivery 10.30 am (3.30PM Cut Off) £9.75 (Not Saturday)
  • Royal Mail Special Delivery - Guaranteed Next Day by 1pm: £6.22 - £40.00 depending on weight
  • Royal Mail Special Delivery - Guaranteed Saturday Delivery: £9.22 - £43.00 depending on weight

You can track your Royal Mail parcel here.

You can Track Your UPS parcel here

Overseas Shipping

We have two services for overseas shipping.

Both service is fully trackable.  

Speed of delivery:

Standard  3-21 working days depending on where you live in the world.

Express 1-5 working days depending on where you live in the world.

For the price of each service please use the shipping calculator when you add items to your cart this will give you the available shipping methods and their current prices.

Returns

All items returned are the responsibility of the customer until they reach us. If you would like to return your items for any reason, you may do so within 30 days of receiving your purchase. Items returned must be in a new and unused condition the case of exchanges or refunds. 

Note: Earrings and ear studs may not be returned unless faulty, for hygiene reasons.

Orders refunded will be at the standard rate of shipping if applied to the order at time of ordering. Higher value services such as special deliver will only be refunded up to the value of our standard rate of shipping. (Currently £3.75)

30 Day Free Returns Policy (UK Only) 

If you are unhappy with your order for any reason, within 30 days of receiving your goods you can send them back to us for free by simply using the enclosed returns form we send with your order. The unwanted must have tags and labels still in place and still new unused and in a saleable condition. Please fill out the returns form included with your order instructing us what you would like us to do. I.e Exchange or refund.

Please remember to include your order number so we know who you are!

If you have misplaced the address label, you can download a printable pdf version here.

Or if you'd prefer to write the return address yourself, here it is:

Free Post RTXE-SJBX-GZCC
Market Place Brighton Ltd
Big Box Storage
Ingleby House
Crowhurst Road
BRIGHTON
BN1 8AF

We aim to process all returned items swiftly, but it can take up to 7 days to issue any refunds required.

Items under the value of £20: you can send these either by using a post box (if it will fit) or at a post office.

Items over the value of £20: you'll need to send at a post office to ensure you have proof of postage in case your order goes missing en route to us.

Overseas customers please return using your local postal service recorded delivery.

To the following address:

International Returns

Market Place Brighton Ltd
Big Box Storage
Ingleby House
Crowhurst Road
BRIGHTON
BN1 8AF

Orders refunded will be at the economy rate of shipping if applied to the order at time of ordering.

Payments.

Ways you can pay us.

Credit or debit card:

We accept all major cards and process the payment through Sagepay one of the UK's leading payment gateway. Sagepay uses the very latest encryption software making sure your details are fully secure. When you pay with a card you will be taken to a new page, please enter your details carefully.  If your card is enrolled in the mastercard securecode or verified by visa system you will be asked to enter your password at the end of the transaction. This page is provided by your bank and is not part of us.

PayPal:

We offer PayPal as a payment method and it is fast and secure.